Ordering Payment and Confirmation

Ordering, Payment & Confirmation

Once your payment is confirmed, Beautiful Windows Elgin (BWE) will email you an order summary. Please review your fabric selection, quantities, measurements, shipping address, and any custom specifications carefully.

If anything needs correcting, contact us immediately. Processing may begin within hours, and changes may not be possible once fabric has been cut or custom production has started.

Phone Orders

Prefer to order by phone? Our Columbia, South Carolina team is happy to help.

Hours: Monday–Friday, 10 a.m.–6 p.m. Eastern Time
Call: 803-865-2935
Mobile: 803-235-9492
Email: info@beautifulwindowselgin.com

Please have the fabric or curtain name and your order requirements ready when you contact us.

Accepted Payment Methods

We accept the following payment methods:

Credit cards: Visa, Mastercard, Discover, and American Express
Checks and money orders payable in U.S. funds
Wire transfers for orders over $500; contact us for instructions

Orders paid by check will not enter processing until payment clears. Please allow approximately 10 days, although clearance times may vary.

A $25 returned-check fee may apply, where permitted by law. We do not accept cash on delivery (COD).

Payment Authorization & Verification

All orders are subject to payment verification. Please enter your billing name and address exactly as they appear in your card issuer’s records.

A pending authorization may appear on your account when you place an order. If the order is canceled or the authorization is released, the time it takes to disappear depends on your bank or card issuer.

If your payment is declined, contact your bank to confirm your billing information, available funds, and any purchase limits before trying again.

For your security, do not send credit-card numbers, card photographs, or security codes by email, text, or live chat.

International Orders

International orders may require additional payment or order verification before processing. If verification is needed, we’ll contact you with instructions.

Wire transfers are available for qualifying orders over $500. Please contact us before sending payment.

Sales Tax & Tax-Exempt Orders

Applicable sales tax is calculated at checkout based on your order and delivery or pickup location.

If you are requesting a tax exemption, contact us before placing your order and provide the applicable exemption or resale documentation. We must review and approve your documentation before applying tax-exempt status.

Customers are responsible for any additional tax obligations that apply to their purchases.

Stock Availability & Backorders

In-stock fabric orders typically ship within 1–2 business days after payment is confirmed.

If your order exceeds available stock, please allow an additional 7–10 business days for replenishment from the mill. We’ll notify you of the expected availability and shipping arrangements.

Domestic Orders

If a backordered item is expected within five business days, we generally hold the order and ship it complete.
If the expected delay is longer than five business days, available items ship first, with backordered items shipped separately at no additional shipping charge.
Fabric samples are not backordered. If a sample is unavailable, we’ll contact you.

International Orders

We generally hold international orders for up to seven days to ship them complete. If an item will take longer, we’ll contact you to discuss waiting, removing the unavailable item, or selecting an alternative.

We will not substitute a different fabric without your approval. If you prefer not to wait for an unavailable item, contact us to arrange cancellation and a refund for that item.

Fabric Samples & Color Matching

Please contact us to confirm sample availability and any applicable charges for the fabrics you are considering.

Available swatches typically ship within one business day and generally arrive within seven days of ordering.

Colors may appear different on screens or in printed materials. Review a physical sample before placing a larger order. If a swatch is not sufficient for your project, consider purchasing one yard first.

Special & Custom Orders

We offer made-to-measure curtains, including extra-long and extra-wide panels.

Finished measurements
Fabric selection
Header style
Lining and blackout options
Other design requirements

Light-blocking performance depends on the selected fabric, lining, and finished construction. We’ll help you choose an option suited to your needs and confirm the specifications before production begins.

Order Changes

To request a change, contact us immediately:

Email: info@beautifulwindowselgin.com
Call: 803-865-2935
Mobile: 803-235-9492

Include your order number and the details you would like to change.

Changes are not guaranteed and must be confirmed by our team. Once fabric has been cut or custom production has begun, changes may no longer be possible. Orders cannot be modified after shipment.

If an approved change affects the price, we’ll confirm the difference and arrange any additional payment or refund before proceeding.

Discounts & Promotional Offers

Our 15% discount on one item is automatically applied at checkout—no code is needed.

If an eligible discount does not appear, or you believe a promotional code was applied incorrectly, contact us promptly with:

Your order number, if available
The email address used at checkout
The offer or promotional code
A description or screenshot of the issue

We’ll review the promotion’s terms and confirm whether an adjustment is available. Approved refunds will be issued to the original payment method.

Payment & Checkout Assistance

If you have trouble completing your purchase, contact us before submitting repeated payment attempts.

Please provide the product name, color, quantity, and any custom requirements, along with a description or screenshot of the error. Remove payment details and other sensitive information from screenshots.

Our team will help you complete your order and provide payment instructions as needed.