Tracking an Order
Packages shipped by UPS are trackable. If a valid email address is provided, a shipping confirmation with tracking number will be sent, when the order is shipped. Visit www.ups.com to enter the tracking number and check the progress of your shipment. Customize your delivery (i.e., leave delivery instructions, change delivery address, receive status updates, sign for a package, etc.) by signing up for UPS My Choice® on their website.
Packages shipped by United States Postal Service (USPS) have limited tracking information. Visit www.usps.com and enter the tracking number to check the progress of your shipment.
Lost, Damaged or Missing Items
If you think your package is lost, first check around the house or business and with neighbors to make sure they didn't sign in your absence. Then call the carrier or Beautiful Windows Fabric & Curtains and request a driver follow-up. FedEx loss claims move rather quickly, and a delivery signature (if available) can report who signed for the package. If a USPS package is lost, a claim cannot be filed until 21 days after the ship date for U.S. shipments and until 45-60 days for international shipments (per Post Office guidelines).
If damage in shipping has occurred or items are missing, contact us within 7 days. Save all packaging. A claim cannot be made without packaging. Inspect the shipping carton for holes, crushed corners, or CLEAR tape (Beautiful Windows Fabric & Curtains does not use CLEAR packaging tape). Be prepared to describe the damage in detail. We may request digital photos of the box and its contents to help expedite a claim with the carrier on your behalf.
Once a loss or damage claim is approved, we can resend the order or provide a credit.
Wrong Shipping Address
Be very careful when entering shipping addresses! If your order has not been shipped, we may be able to update the delivery address. PayPal orders will need to be cancelled and placed again online. Once an order has been shipped, the delivery address cannot be changed. If the package is going to an address that you are unable to receive the package from, contact our office immediately and we will attempt to recall the package for return to Beautiful Windows Fabric & Curtains. Upon return, we will refund for the shipment minus return shipping. You can place a new order for goods to be shipped to the proper address at your convenience.
Changing or Cancelling an Order
We can only make order changes that are made over the phone while in Pending Approval status. Once an order has been sent to the warehouse for processing, it can no longer be modified and/or cancelled.