Ordering & Payment

Ordering Payment & Confirmation

Once payment for your order is confirmed, you will receive a confirmation email including a summary of your order. Please ensure all details are correct. If there are any discrepancies, please contact us as soon as possible. Processing starts within hours of receiving an order. Once the fabric is cut, it may not be possible to make any changes.

Phone Orders

If you prefer to place an order by phone, sales representatives at our Columbia SC office are ready to take your call. To expedite the ordering process, please provide the fabric or curtain name you wish to order.

Store Hours: Monday-Friday,10 a.m.-6 p.m. ET

Toll Free: 866-972-5046           

Local: 803-865-2935

We accept credit cards (Visa, MasterCard, Discover and American Express), checks, wire transfers (for orders over $500), or money orders in U.S. funds. Orders paid by check will be held for approximately 10 days or until the check clears. In the event your check is dishonored or returned for any reason, you authorize us to electronically (or by paper draft) re-present the check to your bank account for collection of the amount of the check, plus a $25.00 fee as permitted by state law. Sorry, no CODs (Cash on Delivery).

Registered customers can keep credit card information on file for future orders. Check the "Save My Credit Card Information" box on the payment information screen, when placing an online order. Refer to Account Information to learn how to register.

International Customers 

In some cases, first-time international customers will be required to fax a copy of their credit card with a SIGNED letter authorizing us to take payment on the card. You will be notified by email of this requirement. If you wish to pay with a wire transfer, please contact us for proper information.

We accept credit cards (Visa, MasterCard, Discover and American Express), checks, wire transfers (for orders over $500), or money orders in U.S. funds. Orders paid by check will be held for approximately 10 days or until the check clears. In the event your check is dishonored or returned for any reason, you authorize us to electronically (or by paper draft) re-present the check to your bank account for collection of the amount of the check, plus a $25.00 fee as permitted by state law. Sorry, no CODs (Cash on Delivery).

Registered customers can keep credit card information on file for future orders. Check the "Save My Credit Card Information" box on the payment information screen when placing an online order. Refer to Account Information to learn how to register.

 

Credit Card Authorization & Verification

All online orders are subject to credit card authorization and verification. To avoid any delays with your order, please make sure all billing information you provide us exactly matches your credit card issuing bank records.

Beautiful Windows LLC. will not charge your credit card until your order has been shipped. Exceptions include special order items, customized kits, and drop-shipped items. When you place an order, your credit card statement may show a pending charge that looks like it has been deducted from your account. This is an authorization hold your bank uses to reserve funds for your order. If your order is cancelled, your pending charges will be released within 3-7 days per your issuing credit card bank policies. Please contact your bank regarding authorization holds as policies may vary.

If your debit card is declined, please note that most banks have a daily purchase limit. Call your bank to verify if this is the case. Some banks will approve larger one-time purchases upon request.

Sales Tax Information

Beautiful Windows Fabric & Curtains must comply with individual state legislatures and charge sales tax in applicable states.

Beautiful Windows Fabric & Curtains collects sales tax on all non-exempt, shipped orders going to all applicable states, and on all non-exempt orders picked up at our facility. Online retailer sales tax laws may change due to new legislation. Any tax you owe will be automatically calculated and added to your order total during the checkout process, whether you order by phone or online.

Other states require that their residents file a use tax return for items purchased out of state, unless exempt. Your purchase is not exempt merely because it is placed on the internet or by phone. You should visit your state's Department of Revenue website and review tax laws to comply with your state's tax laws. We also advise that you print and keep your order confirmation emails for your records to comply with any use taxes your state enforces.

Tax Exempt Sales Tax Information

To qualify for tax exemption, you must register with us, provide a copy of your business license, and manage your own Sales Tax and Exemption Certificates.

Domestic Backorders

If an item is backordered for less than 5 days, we will hold the entire order to ship it complete. If the backorder is expected to take longer, we will typically ship what items are in stock and the backorder(s) when it arrives (you will not be charged any additional delivery if a backorder must be sent separately) unless otherwise specified by the customer. If a fabric sample is not available, it will be removed from the order.  It will not be backordered.

International Backorders

We will hold an order for up to 7 days to ship everything complete. Should an item on the order take longer than a week for us to receive, we will either continue to hold the order until the backordered item(s) arrive, or we will delete the item(s) from the order. In some cases, we may make substitute product suggestions.

Can I see a sample of the fabric before I purchase?

Yes, you can purchase a sample. Swatches will be shipped either the same or next business day and arrive in 5 business days. Due to different printing batches and different screen brightness and resolution, the actual color may be slightly different from the picture on the product page. Customers who have strict color requirements can purchase one yard to confirm the color, before placing your order.

Special Orders

Yes, we can make curtains such as door curtains extra-long and extra-wide. Please contact us with your special needs.  If you need a black out curtains or lining, our fabric can offer 95%-100% light blocking. 

Order Modification 

If you need to modify the details of your order, like size, lining, etc., please contact us as soon as possible.  Contact our customer service department via Live Chat or email us at info@beautifulwindowselgins.com.

Price Modification

We will charge the original form of payment on your account to make price changes.  Order details can only be modified, before the order enters the shipping process. Once curtains are shipped, no changes can be made to the order.  

What can I do, if I apply the wrong code when checking out?

Please email info@beautifulwindowselgin.com or start a Live Chat .  If you applied incorrect coupon information, provide your email, the name of the wrong coupon and the code of the right coupon you want to apply. We will refund the difference between the amount of two coupons on the order. A refund is active, when the coupon code is valid

What can I do, if I can’t place an order or payment can't be made on the site?

Check out again, use a different credit card, or change the payment method.  If you still can't place an order, please send us the curtain details. Please include the name, color, header style, size, lining, or just send us the screenshot of your order details and we will be happy to process the order.